Refund policy
Refunds & Returns
Garments sent back for return must be in the same condition as sent out, with tags attached.
Underwear & sock returns are not accepted.
Returns are accepted for 30 days from dispatch of parcel.
Refunds are paid in the way the payment was accepted.
Refunds and exchanges will be processed within 10 working days from the receipt back into our warehouse.
Postage to return the parcel to us is at you own cost, however if you have asked for an exchange of an item, we will send the replacement item to you free of charge.
Garments purchased from a Cocky stockist, or from another website, must be returned to that same store or company.
Cancelling or Changing an Order
Where you have placed an order online and payment has been processed it cannot be changed, however you can cancel your order. If you wish to cancel an online order, email us on orders@cocky.kiwi.co.nz with your order number as soon as you can.
If you cancel your order before we arrange delivery, we can provide you a full refund.
If your order has already been dispatched, we are unable to cancel your order. Instead, please follow the returns process after your order arrives. Please note that any delivery charges will not be refunded in this situation.